FAQs

FAQs

Common purchase queries answered

Orders and Shipping

You can create your account on Unleashed Premium by entering and verifying your email or login with gmail or facebook . Click on “Create New Account” after that fill up the form to create your Unleashed Premium account.

Domestic

The timespan for order delivery is divided into two parts:

Dispatch time: Order verification, product quality check, and then packaging. All orders are sent to the distribution center for dispatch within 18 hours after the order is placed. 

Shipping time: This time refers to the time which is required to ship the items from our distribution center to the order destination. The delivery usually takes around 3-5 business days.

Internationally

We Don’t ship product internationally as of now.

You can’t change shipping address but you can cancel order with in 6 hours of order placing time and place new one or contact us at – Instagram (Unleashed Premium)/ +91-7428810789/ +91-9667307106 (Call/Whatsapp).

Tracking link will be provided on registered email id with Unleashed Premium after dispatching of order.

The timespan for order delivery is divided into two parts:

Dispatch time: Order verification, product quality check, and then packaging. All orders are sent to the distribution center for dispatch within 18 hours after the order is placed. 

Shipping time: This time refers to the time which is required to ship the items from our distribution center to the order destination. The delivery usually takes around 3-5 business days.

Internationally

We Don’t ship product internationally as of now

If you need to swap an item

Returns and Exchanges

You can’t change order but you can cancel order with in 6 hours of order placing time and place new one or contact us at – Instagram (Unleashed Premium)/ +91-7428810789/ +91-9667307106 (Call/Whatsapp).

Contact us at –

E-mail – info@unleashedpremium.com

Contact No. – +91-7428810789/ +91-9667307106 (Whatsapp/Call)

Instagram/Facebook – Unleashed Premium

Customer Support

E-mail – info@unleashedpremium.com

Contact No. – +91-7428810789/ +91-9667307106 (Whatsapp/Call)

Instagram/Facebook – Unleashed Premium

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Orders Changes & Cancellations Policies

If you want to make any change in order like(clothing size, shipping address or packing, etc) or cancel your order, the request must be sent via email to info@unleashedpremium.com within 2 HOURS of placing your order.

After 2 HOURS, all orders are final, including those in which you entered the wrong shipping address – NO REFUND will be allowed as we have already processed your order to that address.

 

RETURN POLICY

1. Unleashed Premium customers can return their order within 7 days of order delivery.

2. All returns should be in unused condition with all original tags and packaging in one piece.

3. The product amount will be issued back as Unleashed Premium store credits that can be used later for further shopping with Unleashed Premium, once we have received the product and the quality check is done.

4. Shipping and COD charges are NON REFUNDABLE.

5. To self-ship your returns, raise a return request from the profile dashboard or contact the support team, and once your return is approved you can ship them to Unleashed Premium. The return address will be provided in the footer or you can send your return to H.no-1119A, Sector 23, Faridabad, Haryana,121005, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a trustworthy courier service. Please share the shipping details on info@unleashedpremium.com with your Order ID mentioned and Name.

6. Note: For replacement or exchange, kindly follow the return procedure for the product you want to replace or exchange and then use unleashed premium store credits to place a new order. Items once replaced or exchanged are not entitled to another replacement or exchange.

7. For products without any manufacturing defect or fault from our end, we are NOT entitled to bear the return shipping charges and COD charges. However, with no extra charges , reverse pickups can be arranged in cases of Dislike, Incorrect size Ordered, or any such type of issue where we are NOT at fault.

8. Only the purchased amount included tax will be refunded as an Unleashed Premium Store Credits to the customer account.

9. In the case of manufacturing defects, quality issues, or any other fault from our end, Customers are requested to share an image/video of the product received for verification purpose within 2 DAYS of the delivery. We can process a replacement or return only after the verification procedure is completed.

10. Extra Small size and sizes from 3XL and above, Mobile covers, Posters, and Coffee mugs are not eligible for a return/exchange as we custom make them on demand. Face masks, undergarments, perfumes, and neck gaiters are not eligible for returns/refunds due to safety and hygiene concerns. 

 

REFUND POLICY

What are the terms and conditions for a refund or replacement?

1. You can ask for a refund or a free replacement when a fault is from our end. against any of your orders within 15 days of its date of delivery, provided that the products are found to be defective or damaged. 

2. Already replaced/exchanged items are not acceptable for a return, refund, or exchange. 

3. All refunds will be credited to the Unleashed Premium store wallet which you can use for your future orders.

4. For any other questions or queries regarding this, kindly write to us at info@unleashedpremium.com

How long the refund procedure takes?

The refund procedure will begin within 24 hours once we receive your product. Once initiated, the unleashed premium store credit will be provided within 24 hours which can be used to place new orders.

I haven’t received my refund yet. What should I do?

1. We update our customers through emails and WhatsApp messages once we initiated the refund procedure.

2. If our last email states that we have initiated the refund process, kindly wait for the process to complete.

3. For more queries, you can write to us at info@unleashedpremium.com

 

 

*Return, refund & replacement requests must be sent to us within 7 days from the delivery date. All requests after these 7 days will not be encouraged.

**We reserve all the right to refuse any returns if we determine that the merchandise/product does not qualify quality standards for a return.

Still have questions, concerns, or need to get in touch?

*FOR MORE QUERY YOU CAN CONTACT US VIA MAIL info@unleashedpremium.com or WhatsApp us at +91-7428810789*

For return you contact us at –

E-mail – info@unleashedpremium.com

Contact No. – +91-7428810789/ +91-9667307106 (Whatsapp/Call)

Instagram/Facebook – Unleashed Premium

You can’t change shipping address but you can cancel order with in 6 hours of order placing time and place new one or contact us at – Instagram (Unleashed Premium)/ +91-7428810789/ +91-9667307106 (Call/Whatsapp).

Yes, it’s possible to pre-order an item that is sold out.

Contact us at – Instagram (Unleashed Premium)/ +91-7428810789/ +91-9667307106 (Call/Whatsapp).

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